Our Commitment to Customer Joy
Embracing our 30-Day Customer Happiness Guarantee, we assure the arrival of your plants in a state of happiness and vitality.
We excel in delivering high-quality plants, boasting an impressive success rate of 97%. But hey, nobody’s perfect, right? Sometimes, those pesky 3% like to throw us a curveball. If you happen to receive a plant on its last leaf or it kicks the bucket within 30 days of arrival, we’ll leaf you with a refund. Snap a pic of your plant, and we’ll issue a refund or a fresh green buddy.
While slight signs of transit-related stress are expected in live plants, if the damage surpasses minor imperfections, connect with us within 30 days of delivery for a complimentary replacement. This assurance encompasses all online purchases within the initial 30-day window.
At Forget Me Not Flower Market, we’ve got your plant babies covered (well, mostly)! Here’s the scoop:
🌱 If you need to change your delivery address, make sure you shoot us an email within 24 hours of placing your order.
❄️ When Jack Frost comes nipping during those cold months, we offer
We offer Winter Plant Shipping Protection for orders going to frigid states with temperatures below 50°F for an additional $45. No heat pack, no coverage for cold-related damage so please keep this in mind when deciding to purchase Heat Pack* – Winter Plant Shipping Protection for your new plant babies.
*Heat packs and thermal liners will be used as needed. Our team will determine the use of heat packs and thermal liners prior to shipment.
🚚 Courier hiccups and vanishing acts? We can’t wave a magic wand for those. Lost in transit and courier delays aren’t part of our guarantee.
📦 If your plant gets roughed up during its journey and doesn’t fit the criteria mentioned below, don’t fret – we’ve got your back with either a refund or a replacement.
Remember, if your plant pal arrives with a few battle scars, we’ll refund the plant itself but not the shipping cost.
Here’s what to do:
✉️ Shoot us an email at [email protected] with the order details, a snapshot of the wounded soldier, and your shipping info to get the ball rolling.
🌿 We’re all about second chances, but you’ll get just one replacement order. And for refunds, give us 3-5 business days to work our magic.
🕑 We’re a small, sprouting business, so please be patient if it takes 1-2 days during the week for us to get back to you and make things right.
Your support means the world to us 🌎🪴💚